Refund policy
Effective Date: October 4, 2026
At Sailorine, we want you to be happy with your purchase. This policy explains returns and refunds for orders delivered within the United States.
1. Return Eligibility
We accept returns in the following cases:
Manufacturing defects: The product has a flaw in materials or workmanship.
Damage during shipping: The product arrived damaged due to transit.
Wrong item received: You received a different product than what you ordered.
For non-defective products, we only accept returns if we sent you the wrong item.
We are unable to accept returns for change of mind, incorrect size expectations, or personal preference. If you have any concerns about a product before purchasing, please contact us and we will be happy to help.
2. Return Window
You must contact us within 30 days of delivery confirmation to request a return.
3. Reporting Damaged Orders
If your order arrives damaged, please report it within 72 hours of delivery. To help us process your claim quickly, please include photos showing:
The visible damage to the product.
The outer shipping box and its condition.
The shipping label (must be readable).
The inner packaging materials.
4. How to Start a Return
Email us at support@sailorine.com with your order number and the reason for your return request.
Include photos as described above (for damaged items).
Our team will review your request and confirm eligibility within 1-2 business days.
If approved, we will provide return shipping instructions.
Ship the item back using the provided instructions.
Once we receive and inspect the returned product, we will process your refund as described below.
5. Return Shipping Costs
For approved returns (defective, damaged, or wrong items), we cover the return shipping cost. You will not be charged for returning a qualifying item.
6. Refund Method
Refunds are issued to the original payment method used at checkout. We do not offer exchanges or store credit.
7. Refund Processing Time
After we receive your returned item, we typically complete the inspection and initiate your refund within 1-2 business days. Your refund is expected to reach your original payment method within 20 calendar days of our receipt of the returned item. The actual time it takes for the refund to appear in your account depends on your bank or payment provider.
8. Order Cancellations
If you need to cancel an order, please contact us as soon as possible at support@sailorine.com. Orders that have already been processed or shipped may not be eligible for cancellation.
9. Contact Us
For any questions about returns or refunds, reach out to us:
Email: support@sailorine.com
Phone: (214) 289-4951
Hours: Monday-Friday, 9:00 AM - 6:00 PM CT