Frequently Asked Questions
Do you offer free shipping?
Standard shipping within the U.S. is free. We do not currently ship internationally. See our Shipping Policy.
When will my order arrive?
Orders are typically processed within 0-1 business days (excluding weekends and major U.S. holidays). Orders placed after 2:00 PM CT will be processed the next business day. After your order ships, Standard Shipping delivery typically takes 2-4 business days. See our Shipping Policy for details.
How can I track my order?
Once your order has shipped, you will receive an email notification with a tracking number. You can use this number to track your package at any time. Visit Track Your Order or contact support@sailorine.com for help.
How do I return an item?
We accept returns for manufacturing defects, transit damage, or incorrect items received. You must contact us within 30 days of delivery confirmation to request a return. For approved returns (defective, damaged, or wrong items), we cover the return shipping cost. We do not offer exchanges or store credit. Please review our Refund & Returns Policy for eligibility, timeframes, and instructions.
What if my item arrives damaged or incorrect?
Contact support@sailorine.com with your order number and details of the issue so we can help. See our Refund Policy for the applicable process.
How do I choose a size and see what is included?
Compare your table measurements with the dimensions for the selected product option. Tableware and other styling props shown in photos are not included unless the product description says so. Contact support@sailorine.com if you need help before ordering.
Who operates this website?
Sailorine is operated by IRON TRADE LLC.
How do orders ship?
We offer Standard Shipping on all orders. Expedited or express shipping options are not available at this time. See our Shipping Policy.